Wednesday, May 1, 2013

The Importance Of Auto Dialer Service

Call centers all over the world have to depend on speed and efficiency to ensure that they offer better customer services and also to ensure that they become more productive and competitive. Manual calling of numbers even with a team of telecallers cannot match the speed and efficiency of auto dialer service. Auto dialer service is a relatively new technology that has totally redefined the way call center executives function across the world. Prior to this technology call center executives were at the most able to make 50 to 60 calls per day. The reason for this was quite simple. The call center executives had to dial each number and wait till a response was received from the other side. If there was no response or if the caller had put his or her phone on an answering machine, this resulted in a loss of around 2 to 3 minutes per call. However with the arrival of auto dialer service the problem has been solved by a great extent.

The auto dialer service uses software that is unique and does the job more efficiently and professionally. It also has the facility to auto dial the numbers without any manual intervention. The software is linked to the database having telephone numbers of various customers and it picks up each number individually and starts dialing them one by one. In case there is no response from any individual caller, without wasting time the software automatically goes to the next number and starts the whole process again. So a lot of time which was wasted in the manual environment has been removed to a great extent with the help of this auto dialer service. Apart from this, this particular software has some other very unique features such as generating end-of-day status report which helps the call center executives plan their next day's activities. Additionally it also has the facility to redial those numbers which were initially not reachable or not contactable.

On the whole this software has gone a long way in enabling call center employees to concentrate more on productive calls rather than waste time on unreachable or unavailable customers. There have been quite a few instances where it has been found that this particular software has resulted in the increase of productivity by more than hundred percent which will go a long way in increasing the overall profitability and revenue generation of the organization which is using this special technology.

For best use of this technology the call center executives should be well trained and hence each and every organization should pay a lot of attention to the training needs for better utilization of this wonderful technology.

No comments:

Post a Comment